Our continuing focus is to enhance and expand the value that we provide our customers. To do so, we concentrate on:
Quality. Our products must continue to represent the highest standards of quality in their performance and durability. The name “WaterSaver” must remain synonymous with the highest quality laboratory service fittings.
Product Innovation. Today’s emphasis in lab design is on flexibility and mobility. Lab fittings that are connected to building services can be an impediment to the needed flexibility. WaterSaver has responded with a series of fittings designed specifically for the needs of the “flexible lab,” including service manifolds and quick connect fittings that provide complete freedom to reconfigure the lab.
Global Sales. WaterSaver products are now marketed, sold and installed all over the globe. To support our increasingly international customer base, we have established a global sales presence. We operate a sales office in Mexico to support the Latin American market, in England to support the United Kingdom market and in Singapore to support the Asian market. In addition, we have agents in Scandinavia and the Middle East. We are positioned to provide support for users literally across the globe.
Global Manufacturing. For most of our history, all WaterSaver products were manufactured in their entirety in Chicago. That changed in 2005, when we established a second manufacturing plant in Monterrey, Mexico. Our Monterrey facility is a smaller version of our Chicago plant, where we manufacture component parts for our product line. These components are then shipped to Chicago for finishing and assembly into the completed product. We established this plant in order to (i) provide us with much-needed additional capacity, (ii) assure that a catastrophic loss or work stoppage would not prevent us from servicing our customers and (iii) lower our manufacturing costs.
Speed. The current business environment demands speed in everything we do. From processing orders to shipping our products, we are faced with ever-shorter time frames. We have invested heavily in plant and equipment to assure that we have the capacity necessary to meet the ever-shorter lead times our customer expects. Flexible manufacturing cells, computer aided design and computer numerically controlled machine tools enable us to manufacture the product configurations we need in the time frame we have to do so.
Continuous Improvement. While the costs of raw materials, energy and health benefits are climbing dramatically, our customers demand stable pricing. The only way to meet their expectation is to continually become more efficient. We continue to invest heavily in new machinery, reexamine our business processes and streamline everything we do to take costs out of our operations.